Actrix socks it to the big boys thanks to FibreLINK

Established in 1989, Actrix Networks Limited is one of those classic Kiwi success stories - you know the kind - where someone with a good idea starts a business in their garage and grows it to the point where it's a serious player in its market.

In this case, Actrix wasn't simply one of the first ISPs in New Zealand; they were actually one of the first in the world - fifth, in fact. Back in 1989, when most of us old enough to remember were lusting after a chance to use a PC with a brand-new Intel 486 processor, the founders of Actrix were dreaming about the internet and the technology that powered it.

With 20 years in the business under their belt, Actrix has thrived where others have tried and failed. George Reedy, Group General Manager for Actrix, says that their success is thanks to a very high level of technical expertise and an above-the-call-of-duty approach to customer service. "It was about getting the technology nailed, right from the very start, and we are very proud of our customer service record. These things are fundamental to our operation, and not just something we pay lip service to."

Actrix's long-standing relationship with CityLink has been a big part of their drive to use the right technology and provide great service. "We were one of CityLink's first ever customers," explains George. "Back in 1995, Wellington City Council's vision for boosting the local economy included the idea that Wellington be a ‘connected' city. We believed in the same thing - after all, our clients were generally Wellington-based businesses with large bandwidth needs. CityLink was able to offer a reliable and ‘wide' network of fibre. We got behind them and haven't looked back since."

Actrix use FibreLINK, which is one of CityLink's core offerings which provides a dual fibre network, and Actrix attach their own technology to power it up.
"We use FibreLINK a lot. It meets our needs, security-wise, and we get all the bandwidth we require. For many of our customers, data security is crucial. We get paranoid on their behalf, which is exactly what they expect of us," George says.

"Our customers are wildly diverse, with little in common, except for the fact that they are bandwidth hungry. Whether it's e-commerce, huge data flows, social networking, or web development, the uniting feature of our customers is that they do business on the internet, and we can provide them with a reliable, safe and flexible service, with oodles of bandwidth, thanks to FibreLINK."

Of course, just because CityLink is the only significant supplier of high quality data networks in Wellington today, doesn't mean that Actrix have stayed with us simply because they don't have a choice. "We choose CityLink because they are very good with fibre technology, as well being exceptionally easy to do business with," George explains.

"No one else provides the same level of service. On the very rare occasions that an issue arises, CityLink's staff are here, in our office, working with our technical people to provide a solution. That kind of relationship is priceless."

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