9 October 2009
CityLink Service “Brownout”
Christmas and New Year Period
December 2009 and January 2010
Christmas 2009-10 Office Hours
CityLink office hours during the Christmas and New Year period 2009-10 are as follows:
| Week of 21 December 2009 |
| Monday 21 - Thursday 24 | 8:30am to 5pm |
| Friday 25 | Office closed |
| Week of 28 December 2009 |
| Monday 28 Dec - Friday 01 Jan 10 | Office closed |
| Week of 04 January 2010 |
| Monday 04 | Office closed |
| Tuesday 05 | 8:30am to 5pm |
Order Processing and Lead Times
Please note that between Monday 21 December 2009 to Monday 04 January 2010 inclusive, CityLink will not commission any new, additional or relocated services, or process any changes in service.
For CityLink service orders prior to the Christmas break, starting Monday 30 November 2009, an additional 2 weeks (approximately) will be added to the standard installation lead-time due to the holiday period.
Any order requiring civil works received after Friday 06 November 2009 will have a longer lead time due to council restriction. No civil works are allowed in central business districts from 01 December 2009 to 04 January 2010.
From Monday 11 January 2010, all order processing and lead times will be back to normal.
Network Outage Resolution
The CityLink Customer Fault Team will provide Network Support during this period and the usual fault reporting process will be observed. For fault reporting, you may call 04 3859003 or 0800 424 895.