Is there anything I can do to help fix my fault faster?

The following information will help CityLink resolve your fault more quickly:

• Your business name as it appears on your CityLink invoice.
• Your physical location, including building name if known.
• The service affected (e.g. PublicLAN, PrivateLAN, FibreLINK, etc)
• The circuit ID of the affected service (WC# / AC#).
• A detailed description of the fault, including when the issue started.
• Who your ISP is if the affected service is a PublicLAN connection.

It's also worth remembering that CityLink is not an ISP. CityLink generally only provides the "last mile" connection.

This means that a fault like "I can't reach Google but Trade Me is working fine" is most likely to be an issue with your ISP.